New Hope Foundation (HSS)

  1. About This Service

    Humanitarian Settlement Services (HSS) in partnership with AMES

    AMES delivered the Integrated Humanitarian Settlement Strategy (IHSS) and assisted almost 20,000 clients to settle across Victoria.

    From April 2011, AMES (alongside consortium partners and sub-contractors) began delivering the Humanitarian Settlement Services (HSS) program. HSS is currently funded by the Department of Social Services (DSS).

    The AMES HSS Consortium is made up of a number of organisations that provides free support to refugees and humanitarian entrants. As the lead agency, AMES focuses on creating strong partnerships to deliver the HSS program across Victoria.

    HSS promotes the skills and knowledge needed for people from refugee and humanitarian backgrounds to begin their new lives in Australia and to build the skills to participate in Australia’s economic and social life.

    The services are generally provided for about six months but may be extended in cases of particular need. 

    For a background on the HSS Service in your language, select from the list below:

    • The Humanitarian Settlement Service: Amharic
    • The Humanitarian Settlement Service: Arabic
    • The Humanitarian Settlement Service: Burmese
    • The Humanitarian Settlement Service: Chin
    • The Humanitarian Settlement Service: Dari
    • The Humanitarian Settlement Service: English
    • The Humanitarian Settlement Service: Farsi
    • The Humanitarian Settlement Service: Karen
    • The Humanitarian Settlement Service: Nepalese
    • The Humanitarian Settlement Service: Tamil 

      • Program Name

        New Hope Foundation (HSS)

      • Service Address

        21 Victoria Street Footscray VIC 3011
        Get directions

      • Phone

        9687 4500

      • Urgency Levels

        Urgent Help, Direct Help, Some Help, Just Curious

      • Service Hours

        Monday to Friday from 9am - 5pm

      • Service Type


      • Service For

        Refugees for first 6 months after arrival

    More information for service professionals

      • Who Can Refer

        Formal referral made by Department of Social Services

  2. New Hope Foundation (HSS)

    New Hope Foundation (HSS)